Call Queue Messages:

    1. The Welcome Greeting

    This is the first greeting callers hear when they call your company.

    Default Message: “You have reached [company name]. Your call is important to us. Please hold while we connect your call.”

    Insert your Edited Script Below:

    2. Waiting Message

    What callers hear when they enter the waiting queue.

    Default Message: “All of our agents are busy at this time. Your call is very important to us. Please
    stay on the line and your call will be answered in the order it was received.”

    Insert your Edited Script Below: